Satvik Sehgal

Gurugram, Haryana +91 9582261462 satviksehgal@gmail.com LinkedIn

Executive Operations & Strategic Initiatives Leader

Strategic operator with 14+ years of experience driving enterprise-wide efficiency, cross-functional alignment, and P&L optimization. Proven track record of acting as the operational engine for executive leadership, translating high-level corporate vision into rigorous on-ground execution. Adept at managing large-scale workforces, architecting data-driven control towers for C-suite visibility, and ensuring stringent operational governance to protect business continuity, brand trust, and bottom-line margins.

Core Competencies

Strategic & Executive: Office of the CEO/MD Support | Cross-Functional Leadership | Corporate Strategy Execution | Enterprise Transformation
Financial & Operational: P&L Stewardship | Cost Center Optimization | Large-Scale Workforce Management (200+ Personnel) | Vendor & Outsourcing Management
Governance & Tech: Operational Risk Management | Executive Dashboarding | Process Automation | Quality Assurance & Escalation Discipline

Professional Experience

Headout
Bangalore / Gurugram
Senior Program Manager, Executive Visibility & Tech Integration
June 2022 to Present

Business Visibility & Tech Integration

  • Architected and deployed AI-led automation to streamline quality workflows as part of a strategic NPS improvement initiative, reducing manual intervention by 80% and accelerating issue identification by 90%.
  • Scaled platform-level governance and issue-level problem solving to improve PlayStore and App Store ratings while increasing NPS from 3.98 to 4.35.
  • Bridged technical infrastructure with business operations by translating complex data intelligence into actionable governance frameworks for executive leadership.

Strategic Initiatives & Cost Optimization

  • Partnered directly with the Finance division to execute structural chargeback optimizations, reducing refund-driven margin loss from 3.86% to sub-1% without compromising service quality.

Executive Operations & Governance

  • Led online reputation management and operational risk mitigation, structurally resolving public escalations to safeguard enterprise brand trust.
Cars24
Gurugram
Program Manager, Operations and Experience, Strategic Cost Optimization
Oct 2021 to June 2022

Strategic Initiatives & Cost Optimization

  • Spearheaded the strategic shift from third-party vendor reliance to controlled in-house operations, driving a 160% overall increase in workshop adoption.
  • Boosted in-house workshop utilization for asset repair from 23% to over 60%, improving internal cost controls and reducing dependency on external supplier reimbursements.

Executive Operations & Governance

  • Partnered with executive leadership to analyze performance data and strategically extend warranty workflows, strengthening escalation discipline and ensuring operational reliability.
Urban Company
Gurugram
Senior Manager, Operations & Escalations, Financial Stewardship & Scale
Mar 2019 to Oct 2021

Executive Operations & Governance

  • Directed daily floor operations and managed a cross-functional workforce of over 200 full-time personnel, aligning pre-service and post-service teams with organizational profitability targets.
  • Successfully spearheaded transition and outsourcing of core processes to an external contact center partner, driving structural scalability and bottom-line cost optimization.
  • Lowered operational contact rates from 8.7% to sub-5% through self-serve enablement, process redesign, and strengthened root-cause governance.

Strategic Initiatives & Cost Optimization

  • Engineered a 57% reduction in operational refund costs by lowering costs from INR 14 to sub-INR 6 per delivery through structural failure diagnosis and stringent corrective measures.
Djubo
AVP, Account Management & Success, Enterprise Revenue & Governance
Sept 2015 to Feb 2019

Strategic Initiatives & Cost Optimization

  • Collections & P&L Impact: Managed high-volume recurring B2B annual collections, scaling the portfolio from INR 4.8Cr to 6Cr while strengthening partner retention and reducing account churn.
  • B2B Onboarding & Strategy: Led a 20-member team to onboard enterprise partners, contributing approximately INR 2.4Cr in annualized net sales.

Executive Operations & Governance

  • Operational Governance: Built structured communication channels and feedback loops between client-facing and product teams to improve enterprise usability, enforce SLA compliance, and enhance workflow reliability.

Earlier Experience

Yatra.com | Sales Consultant (2013 to 2015)

IBM Global Process Services | Senior Practitioner (2011 to 2013)

Education

Post Graduate Diploma in Operations Management
NMIMS Global Access School for Continuing Education

Bachelor of Arts
University of Delhi